Quest Diagnostics - Athena

Diagnosing Profitability.
Our role in this project:
Opportunity/Problem Statement

Pass-though on List Pricing measures was under 50% and financial targets were not being met on growth and profitability.  Further exasperated due to ‘peanut butter’pricing (equal increases over all products) over the last several years, led to massive push back on some genetic tests and relatively low prices on other diagnostics.

Action Taken

First ascertained what the value was for each diagnostic test,from early diagnoses to preventative care, or alternative therapeutic pathways.  Decoupled and repriced all panels to match new strategic outlook and built the first of a three-year process to right price the portfolio.

After list prices were address, net price optimization and contract analysis was undertaken.  Given the new guidance and value analysis contracts were reestablished/negotiated under the new pricing schema.  An arduous task considering the lopsided nature of the contracts, with no guaranteed minimums, blanket reductions, and evergreen clauses it took two years to course correct the contracts.

Finally, product management tools, KPI’s, and dashboards were built to regularly monitor price.  Allowing for deep analysis on product portfolio alignment and next generation sequencing to sunset older product variants in third year of project work..

Benefits
  • Over a three-year period, corrected List and Net prices increasing top line review (outside of new products and customers) by $30 mm and bottom-line profits of $19 mm.
  • Pass-through of year List price went from 48% to 76% over the life of the project
  • Portfolio alignment and contract renegotiations allowed for the sunsetting of product families six months faster than projections, internally saving $1.4 mm and increased market penetration in the new product groups
  • ROI exceeded 14X each year over the course of work

Experience more of our work

Our partnerships include brands that are leading, growing, and entering markets, in almost every industry imaginable.